Regulations

I.Introduction

1.These Terms and Conditions, hereinafter referred to as the “Terms and Conditions,” set forth the general terms, basic rules, and procedures governing sales conducted by the online store at http://lovesaints.pl, hereinafter referred to as the “Online Store,” for the benefit of Customers, i.e., natural persons with full legal capacity, as well as legal entities or organizational units without legal personality to which the law grants legal capacity.
2.The online store is operated by FUNDAMENT 2.0 CHRAPKOWICZ MAGIERA SPÓŁKA JAWNA, with its registered office in Rzgów (zip code: 95-030), Gospodarz 59A, KRS: 0001205889, registering authority: DISTRICT COURT FOR ŁÓDŹ ŚRÓDMIEŚCIE IN ŁÓDŹ, 20TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, Tax ID (NIP): 7282904488, Business Identification Number (REGON): 543268446, email address: sklep@lovesaints.pl, contact phone number: +48 532 690 683
3.Acceptance of the Terms and Conditions is voluntary, but necessary in order to create an Account and/or for the Customer to place an Order.By placing an order in the Online Store, the Customer declares that they have read the Terms and Conditions and accept them in their entirety.
4.Whenever the terms listed below appear in capital letters in the remainder of these Terms and Conditions, they shall be understood to have the meanings set forth below:
a.Price - the gross value of the Goods, expressed in Polish zlotys,
b.Business Day—any day from Monday through Friday, excluding public holidays,
c.Password - means a sequence of letters, numbers, or other characters chosen by the Customer during registration in the Online Store, used to secure access to the Customer’s Account in the Online Store,
d.User—a natural person with full legal capacity, as well as a legal entity or an organizational unit without legal personality to which the law grants legal capacity, who uses the Online Store.
e.Consumer—a natural person who enters into a legal transaction with a business entity that is not directly related to their business or professional activities, as well as a natural person who uses the Online Store in connection with activities related to their business operations, provided that the terms of the contract indicate that the contract is not of a professional nature for that person, as evidenced in particular by the nature of the business activity conducted by such a person, as disclosed pursuant to the provisions governing the Central Register and Information on Business Activity,
f.Entrepreneur—a natural person, a legal entity, or an organizational unit without legal personality to which the law grants legal capacity, conducting business or professional activities in its own name and using the Seller’s services in direct connection with such business or professional activities,
g.Account - a personal dashboard, identified by a unique username (Login) and password, that allows the Customer to use additional services offered by the Seller.The customer accesses the Account using a username and password.The customer logs in to their account after registering with the online store.The account allows you to save and store the Customer’s shipping address information, track the status of an Order, access your Order history, and use other services provided by the Seller,
h.Shopping Cart – a service available to every Customer who uses the Online Store, which allows them to place an Order for one or more Products, enter discount codes to reduce the Price in accordance with the terms set forth in separate terms and conditions, view a summary of the prices of individual Products and the total price of all Products (including any.(shipping costs),
i.Login - the Customer's email address provided in the Online Store when creating an Account,
j.Newsletter – an electronic service that allows all Customers who use it to receive periodic information from the Seller, in particular regarding Products, new arrivals, and promotions, as well as news about the Seller, sent to the email address provided by the Customer, with the Customer’s express consent or at the Customer’s express request.The terms and conditions for providing the Newsletter service are set forth in the Terms of Service.
k.Previous lowest price—the lowest price of a given Product that was in effect during the 30-day period prior to the price reduction, or, if the Product has been on sale for less than 30 days, the lowest price of that Product, that was in effect during the period from the date the item became available until the date the price reduction was implemented
l.Product—a movable item available in the Online Store and offered by the Seller,
m.Digital content – data created and delivered in digital form;
n.Seller - FUNDAMENT 2.0 CHRAPKOWICZ MAGIERA SPÓŁKA JAWNA, with its registered office in Rzgów (zip code: 95-030), Gospodarz 59A, KRS: 0001205889, Tax ID (NIP): 7282904488, National Business Registry Number (REGON): 543268446, email address: sklep@lovesaints.pl, contact phone number: +48 532 690 683
p.Sales Agreement—a sales agreement as defined by the Civil Code, concerning the sale by the Seller to the Customer of Goods in exchange for payment of the Price plus any additional fees, in particular shipping costs.The sales contract is concluded between the Customer and the Seller using means of distance communication at the time the Customer pays the Price plus any additional fees, in particular shipping costs.The Sales Agreement specifies, in particular, the selected Goods, their main characteristics, the Price, shipping costs, and other relevant terms and conditions,
q.Agreement for the Provision of Digital Content or Services – an agreement whose subject matter is the provision of Digital Content or Services by the Seller.
r.Digital services—services that allow the Customer to create, process, and store data or access it in digital form, or a service that allows for the sharing of data in digital form that has been uploaded or generated by the Customer or another user of that service, or other forms of interaction using such data.
s.Order—a declaration of intent by the Customer expressing a direct intention to enter into a Distance Sales Agreement, submitted using means of distance communication, specifying the Goods for which the Customer is making an offer to enter into a Sales Agreement, as well as the Customer’s information necessary for the potential conclusion and performance of the Sales Agreement.
5.The Seller warrants that the online store operates in accordance with applicable European Union and Polish law, including m.in.the provisions of the Consumer Rights Act, the Act on the Provision of Electronic Services, the GDPR, and Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022.on the Digital Services Act (DSA).
6.These Terms of Service incorporate the principles of transparency, fairness, and security set forth in the DSA regulations, including with respect to informing users about content personalization mechanisms and the moderation of user-generated content—where applicable.
7.With regard to services provided electronically, the Seller implements appropriate organizational and technical measures to ensure the integrity and confidentiality of user data

II.General provisions

1.All rights to the Online Store, including economic and moral copyrights, intellectual property rights to its name, domain name, and website, as well as rights to designs, forms, and logos, belong to the Seller, and their use is permitted only in the manner specified in the Terms and Conditions and with the Seller’s exclusive, prior consent, granted in writing under penalty of nullity..
2.The Online Store is made available by the Seller via the Internet as a resource of an information and communications technology system.
3.The Seller reserves the right to post advertising content on the Online Store regarding the goods it offers, as well as the goods and services of third parties.
4.Customers or third parties are prohibited from using the Online Store to send unsolicited commercial information.
5.Use of the Online Store refers to any action taken by the Customer that results in the Customer viewing the content available on the Online Store.
6.Use of the Online Store is permitted only in accordance with the terms and to the extent specified in the Terms and Conditions.
7.The Seller will make every effort to ensure that the Online Store can be accessed using all popular web browsers, operating systems, computer types, and types of Internet connections.
8.In order to place an Order in the Online Store and to use the services provided by the Seller, the Customer must have an active email account.
9.The customer is authorized to use the resources of the Online Store solely for personal use.It is not permitted to use the resources and features of the Online Store for the purpose of conducting commercial activities by the Customer or activities that would infringe upon the Seller’s interests.
10.The information provided in the Online Store does not constitute an offer within the meaning of the Civil Code..They constitute an invitation to enter into a contract within the meaning of Article.Article 71 of the Civil Code.
11.The Seller hereby states that the public nature of the Internet and the use of services provided electronically may entail the risk of unauthorized persons obtaining and modifying Customer data, therefore, Customers should take appropriate technical measures to minimize the risks described above, in particular by using antivirus software and identity protection software when using the Internet.
12.The Seller creates and implements safeguards against unauthorized use, reproduction, or distribution of the content available in the Online Store.If the Seller implements the above security measures, Customers agree to refrain from any actions aimed at removing or circumventing such security measures or solutions.
13.In the event of a price reduction, the Seller must include, alongside the reduced price, information about the previous lowest price.
14.The seller does not adjust prices on an individual basis, which means that the prices displayed in the store are the same for every user.
15.The Seller uses a system that allows it to verify whether the reviews displayed next to the Products were posted by Users who purchased the Product in question, and are therefore verified by the Seller to ensure they come from individuals who have actually used or purchased the Product in question.These reviews have the status "review confirmed by purchase".
16.The review may not be written by the Seller itself, its employees, or its associates, regardless of the basis of their employment or collaboration.
17.The seller reserves the right to reject or remove a review if the review:

a) contains content that is contrary to public decency and applicable law, in particular content of an erotic, racist, or discriminatory nature, or content that is pornographic, incites hatred or violence, or promotes alcoholic beverages and other intoxicants,
b) contains advertising or commercial content,
c) contains links to websites other than the Store's URLs,
d) includes or implies the names of entities that compete with the Seller;
e) does not apply, in whole or in part, to the Goods in question
f) discloses the personal data of the Customer or another person;
g) distributes content that infringes on the personal rights of third parties or poses a risk of such infringement;
h) contains content whose use would expose other Users to negative consequences;
(i) was written by a third party posing as the Client;
j) was written by an employee or associate of the Seller;
k) contains spam or flooding.

In order to fulfill the above obligations, the Customer’s personal data will be processed by the Seller, acting as the Data Controller, pursuant to Article.6(6).1 litre.c Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), i.e., the necessity of verifying the identity of the Customer providing the review

III.Terms of Use for the Digital Platform's Features

1.The store's online platform allows customers to use features such as placing orders, contacting customer service, subscribing to the newsletter, and participating in loyalty programs and promotions.
2.Use of the platform is governed by these Terms of Service and in accordance with the principles of fair and honest use of digital services.
3.If the Seller uses any automated decision-making systems (e.g., product recommendations based on purchase history), the Seller informs the user of this in the Privacy Policy and provides information about how these systems work.
4.The seller does not use so-called “dark patterns” or engage in unfair practices to obtain marketing consents or influence users’ purchasing behavior.

IV.Customer Account

1.Every customer is entitled to create and use an account.Upon creating an Account, the Customer enters into an Agreement with the seller for the provision of Digital Content or Services.
2.To create an Account, the Customer must register.Registration is not required for customers to place orders in the online store.
3.To use your Account properly, you must enable cookies in your web browser.Cookies are used to maintain the session of a person using the Store, hereinafter referred to as the “User,” after logging into their Account.You can then delete them using the appropriate options available in your web browser or using other software.
4.To register, the Customer must complete the registration form provided by the Seller in the Online Store and then submit the completed registration form electronically to the Seller by selecting the appropriate option on the registration form.During registration, the customer sets a personal password.
5.The registration form must be completed in accordance with the following rules:
a.The customer should fill out all fields on the registration form unless a field is marked as optional,
b.The information entered in the registration form should pertain solely to the Customer and be truthful; the Customer is responsible for the accuracy of the information entered in the registration form,
c.The customer should read and confirm that they have read the Terms and Conditions by checking the appropriate box on the registration form,
d.The customer should review the privacy policy by checking the appropriate box on the registration form,
e.The customer should review the information regarding the transfer of their personal data to Paypo Sp.featuring.o.for which a link is included in the registration form.
6.The Seller is not liable for any incorrect or false information provided by the Customer.
7.After submitting the completed registration form, the Customer immediately receives a confirmation of registration from the Seller via email at the email address provided in the registration form.As of this moment, the Agreement for the Provision of Content or the Digital Service consisting of maintaining the Customer’s Account is entered into, and the Customer is granted access to the Account, as well as the ability to modify the information provided during registration, with the exception of the Login.
8.The Customer may delete their Account at any time and without providing a reason by sending a request to the Seller at the following email address: sklep@lovesaints.pl, or in writing to the following address: FUNDAMENT 2.0 Online Store, Gospodarz 59A, 95-030 Rzgów.
9.The customer is required to make every effort to maintain confidentiality and not to disclose the Password to third parties.If circumstances arise that suggest the Password may have fallen into the hands of an unauthorized person, the Customer is required to immediately notify the Seller of this fact using the available means of communication.In such a situation, the Customer should immediately change their password using the appropriate features within their Customer Account.
10.The Seller may terminate the Service Agreement—i.e., delete the Account—with seven days’ notice, and may also restrict access to part or all of the Account or deny the Customer (whether or not they have an Account) to use the Store, as well as to place Orders, for valid reasons, i.e..in the event of a gross violation of these Terms and Conditions by the Customer.
11.If a customer cannot remember their account password, they should send an email to sklep@lovesaints.pl to reset your password.Customers can also change their password themselves after logging into their account.
12.To ensure that Orders placed through the Account are processed correctly, the Customer is required to verify that the information provided during Registration is up to date before placing an Order.The customer can change the information provided when creating an account at any time using the options available within the account.The customer is responsible for providing incomplete, outdated, or false information, or for failing to update such information.

V.Placing Orders

1.A Sales Agreement between the Customer and the Seller is concluded after the Customer has placed an Order in the Online Store under the terms and conditions set forth below.The display of a Product along with its regular price in the Online Store does not constitute an offer to purchase it within the meaning of the Civil Code, but merely an invitation to enter into a Sales Agreement, subject to the Seller’s acceptance of the Order placed by the Customer..
2.The Seller allows the Customer to place an Order through the Online Store as follows:
a.The customer adds the selected item(s) to the Shopping Cart by clicking "ADD TO CART," and then proceeds to the Order form,
b.A Customer with an Account confirms in the Order form that the information required to conclude and fulfill the Sales Agreement is current..A customer who does not have an Account must fill out the Order form on their own, providing the information necessary to enter into and fulfill the Sales Agreement.In any case, providing outdated or false Customer information may prevent the fulfillment of the Sales Agreement.In the Order form, the Customer must provide the following information: first and last name, address (street, house/apartment number, ZIP code, city, country), email address, contact phone number, and details regarding the Sales Agreement: Goods, quantity of Goods, type, color, and size of the Goods, place and method of delivery of the Goods, and payment method.For Customers who are Business Entities or Consumers engaged in business activities, it is also necessary to provide the company name and address, and if they have requested a VAT invoice on the form, their NIP number as well—in accordance with Article.Section 106b.Section 5 of the VAT Act.As part of the development of the Goods or services available in the Online Store, the Seller may require that additional information regarding the Goods or the Customer be provided in the Order form or in another appropriate location,
c.The customer selects one of the delivery methods for the Goods offered by the Store,
d.The Customer selects a payment method for the regular price and any other costs associated with the performance of the Sales Agreement specified in the Order form, from among the payment methods made available by the Seller
e.To submit the form, check the appropriate box labeled “I AM PLACING AN ORDER WITH AN OBLIGATION TO PAY” or a similar option on the Order form,
f.Each time before an Order is sent to the Seller, the Customer is shown a form containing the information specified in Art..Section 12 of the Act of May 30, 2014.about consumer rights, in particular regarding the total price of the selected Goods and the total cost of the selected delivery method,
g.While placing an Order, until the “ORDER WITH PAYMENT OBLIGATION” button is clicked, or a similar button, the Customer may independently correct the entered data in the “Shopping Cart” section by adding or removing items from the Shopping Cart.
3.Placing an Order constitutes the Customer’s submission to the Seller of an offer to enter into a Contract for the Sale of the Goods that are the subject of the Order.
4.The Seller has the right to verify an Order via email or by phone and to cancel it in cases where there are reasonable grounds to doubt the ability to fulfill the Order.
5.Based on a paid Order or one marked as "cash on delivery," the Seller verifies the availability in the Online Store of the Goods ordered by the Customer.
6.If the Seller does not receive payment from a Customer who has chosen to pay in advance—i.e., by bank transfer or electronic payment as specified in Section V, paragraph.1 litre.a) and b) of the Terms and Conditions, the Order is marked as “pending payment.” The Seller may then contact the Customer to remind them of the payment, including by sending a message to the email address provided by the Customer.Failure to make payment within 3 days of placing the Order will result in the rejection of the offer submitted by the Customer as part of the Order.
7.If the Customer chooses to pay by cash on delivery, the Customer is required to make the payment upon receipt of the shipment.Refusal to accept the Goods constitutes a condition subsequent to the Sales Agreement.If Goods sent cash on delivery are not collected by the Customer after two delivery attempts by the courier, they are returned to the sender, which results in the termination of the Sales Agreement.
8.Adding products to your cart does not constitute a reservation nor does it guarantee their availability at the time of placing your order.Products are reserved only upon the Seller’s receipt of confirmation that payment has been successfully processed—in the case of electronic payments (e.g., instant transfers, BLIK, payment card)
If the customer selects cash on delivery as the payment method, the products are reserved as soon as the customer places the order
9.After an Order is placed, the Seller shall immediately confirm receipt of the Order and accept it for processing, subject to product availability and receipt of payment.Confirmation of receipt of the Order and its acceptance for processing occurs when the Seller sends the Customer an email to the address provided when placing the Order.This message specifically confirms receipt of the Order and its acceptance for processing.
Upon the Customer’s receipt of the above email, a Sales Agreement is concluded between the Customer and the Seller; the fulfillment of the Order and the reservation of products shall take place in accordance with the rules set forth in these Terms and Conditions, in particular after payment has been successfully processed.
10.If the ordered Goods are out of stock in the Online Store or if the Order cannot be fulfilled for other reasons—including, but not limited to, when it is not possible to purchase the goods from the Seller’s suppliers within the timeframe specified for Order fulfillment— the Seller shall immediately notify the Customer of the circumstances by email to the address provided by the Customer or by phone.
11.If it is not possible to accept the offer(s) submitted in connection with the Order, the Sales Agreement shall not be concluded, and the Seller shall immediately, no later than within 14 days, refund to the Customer any payments made by the Customer, to the extent that the Sales Agreement was not concluded.
12.The store reserves the right not to fulfill Orders if no contact information is provided through which the Order can be confirmed..
13.The final price binding on the parties to the Sales Agreement is the Price listed next to the relevant Product at the time the Customer places the Order.
14.Prices listed next to a given Product:
a.are gross prices (including VAT) and are stated in Polish zlotys,
b.do not include information regarding shipping costs, which the Customer will be informed of when selecting a shipping method,
c.do not include information about any customs duties if the delivery address is outside Poland.
15.The total value of the Order is determined after the Customer selects the shipping method and payment method in the final step of placing the Order.
16.In the event of a price reduction, the Seller must include, alongside the reduced price, information about the previous lowest price.
17.The seller ensures transparency in the mechanisms used to display search results.If the presentation of products is based on automated systems (e.g., sorting by popularity or relevance), the user is informed of this.
18.Information about product availability is updated regularly.In the event of a system error, the Seller shall take immediate corrective action and notify the Customer.

VI.Shipping and Payment Methods

1.The store ships orders within Poland and to select European Union countries.For the latest information on shipping costs and carriers in Poland, please visit the following link: https://lovesaints.pl/Delivery-cinfo-pol-202.html Shipping costs to other selected EU countries are displayed when placing an order—you must select the correct country in the shipping address. If a country does not appear in the drop-down list, it means that the Seller does not ship to that country..
2.The customer may choose the following forms of payment for the ordered Goods:
a.transfer via the external payment system imoje, operated by ING Bank Śląski S.A.headquartered in Katowice.
b.cash on delivery
c.an electronic deferred payment system provided through Paypo Sp, a company offered by operators.featuring.o.with its headquarters in Warsaw.To use this payment method, the selected payment provider must first successfully verify the Customer’s information, in accordance with the terms and conditions set forth in the payment policy provided by that provider (in this case, Order fulfillment begins after we receive confirmation that the verification was successful).
3.The customer cannot pay for part of the order in advance and for the remaining part upon delivery.
4.The delivery time for the Goods to the Customer is up to 7 Business Days, unless a shorter delivery time is specified in the description of the Goods or during the Order placement process.The Seller shall not be liable for failure to deliver the Goods or for any delay in their delivery due to reasons attributable to the Customer, in particular if such failure or delay is caused by the Customer providing an incorrect or improper delivery address.In such a situation, the merchandise is returned to the Seller.The total waiting time until the Customer receives the Goods (delivery date) consists of the time it takes the Seller to prepare the Order for shipment and the time it takes the carrier to deliver the Goods.
5.The customer has the right to place an order with the option of in-person pickup at the Seller's headquarters.To process an order for pickup at the headquarters, full payment must be made before the order is processed.The seller does not process orders for in-store pickup that are paid for via cash on delivery or upon pickup..
Pick up your order at the headquarters:
a) The customer is required to pick up the order within 7 (seven) days of receiving notification that the goods are ready for pickup.The notification referred to above is sent to the phone number or email address provided by the Customer when placing the order.
b) If the deadline referred to in point a) above expires without action, the sales contract shall be terminated for reasons attributable to the Customer.The goods are returned to the Seller’s warehouse, and the Seller will refund the payment made by the Customer within 14 (fourteen) days from the date of termination of the contract, using the same payment method the Customer used, unless the Customer agrees to a different method of refund.
6.Upon the Customer’s submission of an order, a sales contract is concluded under the terms and conditions specified in the order and in these Terms and Conditions.
7.Once an order has been placed, the Customer cannot make any changes to it, particularly with regard to the order details, identification information, delivery address, or delivery or payment method..
8.At the Customer’s request, the Seller may, but is not obligated to, attempt to make changes to the order, provided that its fulfillment has not yet begun.
9.A customer may request to cancel an order until the order is sent for processing.If payment was made in advance, the Seller shall refund the amount due within 14 (fourteen) days of receiving the notice of withdrawal from the contract or the occurrence of another basis for a refund.Refunds are issued using the same payment method the Customer used, unless the Customer expressly agrees to an alternative arrangement.
10.The ordered Goods are delivered to the Customer via the carriers listed in the Online Store, to the address specified in the Order form.
11.On the day the Goods are prepared for shipment, the Customer receives an email notification that the Seller has shipped the package.The shipment is handed over to the carrier within 2 business days.This provision does not apply to orders picked up at the headquarters
12.A consumer may report the loss or damage of a shipment containing an Order to the selected carrier or the Seller.If a Consumer receives a damaged package, they should draw up an appropriate report in the presence of the carrier; in the case of damage that is not visible from the outside, the Consumer should report the damage within 7 days of the delivery date..Failure to draw up a report or report the damage does not deprive the consumer of their rights under the law, including the right to file a complaint.
13.The seller shall include a VAT invoice covering the delivered Goods with the shipment being the subject of the delivery
14.The seller organizes periodic promotional campaigns that involve offering discount codes or gift certificates.The customer can use a discount code or gift certificate by entering it in the appropriate field when placing an order.Discount codes and gift certificates are valid for a limited time in accordance with the terms and conditions of the respective promotion; once the expiration date has passed, the customer can no longer redeem the discount..The Store provides detailed terms and conditions of the currently applicable promotional rules for each promotion..

All gift certificates and discount codes issued by the Seller may be redeemed:
a) by placing an Order in the Store and entering the code in the designated field,
b) by the deadline specified individually for each gift certificate or discount code.

VII.Complaint

A.General provisions

1.The complaint should include: first and last name, the email address provided in the Order, the date of purchase, the transaction number, a description of the circumstances giving rise to the complaint, the date the defect occurred, and the Consumer’s request.
If a complaint requires additional information, the Seller shall ask the Consumer to provide it, specifying the scope of the required information and setting a deadline of no less than 7 (seven) days.A customer may file a complaint by filling out the complaint form available at the following link: XXX or through the complaint form available in the Customer Account.
Until the missing information is provided, the Seller may suspend consideration of the complaint.
2.The Seller will respond to the Customer’s complaint promptly, no later than 14 days from the date of receipt..If the Seller has not responded to this request within 14 days of receiving it, the request shall be deemed to have been accepted as justified.
3.The filing of a complaint by the Consumer, as well as the Seller’s rejection of the complaint or failure to address it, does not affect the Consumer’s right to pursue legal remedies in court in accordance with applicable law.
4.A Customer who is a Consumer may use out-of-court procedures to resolve complaints and pursue claims.Detailed information regarding the options available to Customers who are Consumers for out-of-court complaint resolution and the pursuit of claims, as well as the rules governing access to these procedures, is available at: https://www.uokik.gov.en/pozozasadowe_rozwiązanie_sporow_konsumenckich.php.In addition, a Customer who is a Consumer has the following examples of options for using out-of-court complaint resolution and claim enforcement procedures:
a.A consumer is entitled to bring a matter before the permanent consumer arbitration court referred to in Article.Section 37 of the Act of December 15, 2000.on the Trade Inspection Authority (Journal of Laws).U.2001, No. 4, item.25, as amended.), requesting a resolution of the dispute arising from the Sales Agreement,
b.A consumer has the right to file a complaint with the provincial inspector of the Trade Inspection Authority, in accordance with Article.Section 36 of the Act of December 15, 2000.on the Trade Inspection Authority (Journal of Laws).U.2001, No. 4, item.25, as amended.), requesting the initiation of mediation proceedings for the out-of-court resolution of the dispute between the Consumer and the Seller,
c.A consumer may obtain free assistance in resolving a dispute between the consumer and the seller, including free assistance from the county (municipal) consumer ombudsman or a civic organization whose statutory mission includes consumer protection (m.in.Consumer Federation, Association of Polish Consumers),
5.The seller shall refund the payment using the same payment method the consumer used, unless the consumer has expressly agreed to a different refund method that does not entail any costs for the consumer.

B.Nonconformity of the Goods with the Sales Agreement

1.If the Goods do not conform to the Sales Agreement, a Customer who is a Consumer is entitled to the rights set forth in the Consumer Rights Act..
2.A consumer may file a complaint regarding the Goods if the Goods do not conform to the Sales Agreement.
3.The Goods are deemed to be in compliance with the Sales Agreement if, in particular, their description, type, quantity, quality, completeness, and functionality are in accordance with the Sales Agreement, and the Goods:
a.is fit for the purposes for which goods of this type are typically used, taking into account applicable laws, technical standards, or best practices;
b.is present in such quantity and has such characteristics as are typical for goods of this kind and which the Consumer may reasonably expect, taking into account the nature of the goods and any public representations made by the merchant, its legal predecessors, or persons acting on their behalf—particularly in advertising or on the label—unless the Seller:
c.He was unaware of the public assurances in question, and, judging reasonably, could not have known about them,
d.Prior to the conclusion of the Sales Agreement, the public representation was corrected in accordance with the terms and form in which it was originally made, or in a comparable manner,
e.The public assurance had no impact on the Consumer's decision to enter into the Sales Agreement.
f.be supplied with accessories and instructions that the consumer can reasonably expect to receive.
4.The Seller shall not be liable for the Goods’ lack of conformity with the Sales Agreement if the Consumer was expressly informed that a specific characteristic of the Goods deviates from the requirements for conformity with the Agreement and, no later than at the time of conclusion of the Sales Agreement, explicitly and separately accepted the absence of that specific characteristic of the Goods
5.The Seller is liable for any nonconformity of the Goods with the Sales Agreement that exists at the time of delivery and is discovered within two years of that time.It is presumed that any lack of conformity of the Goods with the Sales Agreement that became apparent within two years of delivery of the Goods existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the Goods or the nature of the lack of conformity with the Sales Contract.
6.If the Goods do not conform to the Sales Agreement, a Customer who is a Consumer may request that they be repaired or replaced.
7.The seller may replace the goods when the consumer requests a repair, or the business may repair the Goods when the Consumer requests a replacement, if bringing the Goods into conformity with the Sales Agreement in the manner chosen by the Consumer is impossible or would entail excessive costs for the Seller.If both repair and replacement are impossible or would entail excessive costs, the Seller may refuse to bring the Goods into compliance with the Sales Agreement.
8.The Seller shall repair or replace the Goods within a reasonable time after being notified by the Consumer of a lack of conformity with the Sales Agreement, and without undue inconvenience to the Consumer, taking into account the nature of the Goods and the purpose for which the Consumer purchased them.The Seller is responsible for the costs of repair or replacement.
9.The consumer is required to make the Goods available or deliver them to the Seller within the timeframe specified by the Seller, which shall not be less than 7 (seven) days, in order to allow for the complaint to be processed; this timeframe should take into account the circumstances of the case and be reasonable.If the Goods are not made available within the specified time, the Seller is entitled to suspend consideration of the complaint until the Consumer allows the Goods to be inspected..The seller may offer to have the product picked up by a courier at the address specified by the consumer.
The consumer may also return the product subject to a complaint to the Seller's address: Gospodarz 59a, 95-030 Rzgów.
The seller shall reimburse the consumer for the costs of returning the goods, up to the necessary amount, based on the proof of shipping costs provided..
10.The consumer is not required to pay for the normal use of the Goods that were subsequently replaced.
11.If the Goods do not conform to the Sales Agreement, the Consumer may request a price reduction or withdraw from the Sales Agreement if:
a.The Seller refused to bring the Goods into compliance with the Sales Agreement;
b.Attempts to bring the Goods into compliance proved unsuccessful;
c.the nonconformity of the Goods with the Sales Agreement is sufficiently significant to justify an immediate reduction in the Price or withdrawal from the Sales Agreement;
d.it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into compliance with the Sales Agreement within a reasonable time or without undue inconvenience to the Consumer.
12.The reduced price will be in the same proportion to the price of the Goods as the value of the Goods that do not conform to the Sales Agreement is to the value of the Goods that do conform to the Sales Agreement.
13.The seller shall refund to the consumer the amount due as a result of the consumer exercising the right to a price reduction without delay, no later than 14 days from the date of receipt of the consumer’s notice of price reduction.
14.The consumer is not entitled to withdraw from the Sales Agreement if the nonconformity of the Goods with the Sales Agreement is minor..It is presumed that the nonconformity of the Goods with the Sales Agreement is material.
15.The Consumer’s right to withdraw from the Sales Agreement is limited to Goods that do not conform to the Sales Agreement, and not to the entire order.
16.In the event of withdrawal from the Sales Agreement, the Consumer referred to in the provisions above is required to return the Goods to the Seller immediately at the Seller’s expense.The Seller is required to refund the Price to the Consumer immediately, but no later than 14 days from the date of receipt of the Goods or proof of their return..
17.The Seller shall not be liable for any nonconformity of the Goods with the Sales Agreement if such nonconformity results from circumstances specified in the provisions of the Consumer Rights Act, in particular from improper use or nonconformity attributable to the Consumer’s fault.

C.Complaints Regarding Digital Content and Services

1.A Customer complaint regarding issues with the Agreement for the Provision of Digital Content or Services also constitutes a request to bring the Digital Content or Service into compliance with the Agreement for the Provision of Digital Content or Services.
2.Nonconformity of Digital Content and Services occurs when:
a.A breach of the Agreement for the Provision of Digital Content or Services includes any nonconformity in their description, type, quantity, quality, completeness, functionality, compatibility, interoperability, and the availability of technical support and updates,
b.they will no longer be fit for the specific purpose for which they are needed by the Consumer, which the Consumer notified the business of no later than at the time of concluding the Agreement for the provision of Digital Content or Digital Services and which the business accepted
c.they will not be suitable for the purposes for which Digital Content or Digital Services of this type are typically used, taking into account applicable laws, technical standards, or best practices,
d.they will not be available in such quantity or possess such characteristics—including functionality, compatibility, availability, continuity, and security, that are typical for Digital Content or a Digital Service of this kind and that the Consumer may reasonably expect, taking into account the nature of the Digital Content or Digital Service and the public representations made by the trader, its legal predecessors, or persons acting on its behalf, particularly in advertising or on a label, unless the merchant demonstrates that:
e.he was unaware of the public assurances in question and, using reasonable judgment, could not have known about them,
f.prior to the conclusion of the Agreement for the Provision of Digital Content or Services, the public representation was corrected in accordance with the terms and form in which it was made, or in a comparable manner,
g.the public statement did not influence the Consumer’s decision to enter into the Agreement for the provision of Digital Content or Digital Services;
h.they will not be delivered with the accessories and instructions that the Consumer could reasonably expect to receive,
i.they will not be consistent with the trial version or preview that was made available
The business must provide the consumer with the following information prior to entering into a contract for the supply of digital content or services.
3.The Seller shall bring the advertised digital content or service into compliance with the Agreement for the Supply of Digital Content or Services within a reasonable time from the moment it is notified of the circumstances, without undue inconvenience to the Customer, taking into account the nature and purpose of the content or digital service as it is used.
4.If the content or digital service does not comply with the Agreement, the User may request a price reduction or withdraw from the Agreement for the provision of Content or Digital Services when:
a.it is impossible or would entail excessive costs to bring the situation into compliance with the Agreement on the Provision of Digital Content or Services;
b.Efforts to bring the Agreement on the Provision of Digital Content or Services into compliance proved ineffective;
c.Any nonconformity of the Content or Digital Services with the Agreement for the Provision of Content or Digital Services is so significant that it justifies an immediate price reduction or withdrawal from this Agreement;
d.it is clear from the Seller’s statement or the circumstances that the Seller will not bring the digital content or services into compliance with the Agreement for the Supply of Digital Content or Services within a reasonable time or without undue inconvenience to the Customer.
5.The seller is not liable if the customer's digital environment is not compatible with the technical requirements.

VIII.Consumer Digital Rights

1.If the subject of the transaction is digital content or a digital service (e.g., an e-book, a discount code for an app, or a newsletter providing access to stylists’ advice), the consumer is entitled to the rights set forth in Chapter 5a of the Consumer Rights Act.

In particular, consumers have the right to:

a) to receive content/services free from defects,
b) ensuring compliance with the agreement,
c) free repair or update,
d) filing a complaint in the event of a breach of contract.

2.The provisions of these Terms and Conditions do not exclude or limit the consumer’s rights under mandatory provisions of law.

IX.Withdrawal from the Sales Agreement

1.A Customer who is a Consumer and who has entered into a Distance Sales Agreement may withdraw from the Sales Agreement within fourteen (14) days of receiving the Goods, without providing a reason, by submitting a notice of withdrawal from the Sales Agreement to the Seller.The statement may be sent:
a.by mail to the following address: FUNDAMENT 2.0 Online Store, Gospodarz 59A, 95-030 Rzgów.

b.in electronic form to the following email address: sklep@lovesaints.en
c.using the return form in your account

2.The Seller is required to promptly, no later than 14 days from the date of receipt of the Consumer’s notice of withdrawal from the Sales Agreement, refund to the Consumer any payments made by the Consumer, including the costs of delivery of the Goods (except for additional costs resulting from the Customer’s choice of a delivery method other than the cheapest standard delivery method available in the Online Store).The seller shall refund the payment using the same payment method the consumer used, unless the consumer has expressly agreed to a different refund method that does not entail any costs for the consumer.
3.The costs of returning the Goods in the event of withdrawal from the Sales Agreement, as referred to in the provisions above, shall be borne by the Consumer.
4.In the event of a valid withdrawal from the Sales Agreement, the Agreement is deemed not to have been concluded.
5.The consumer is required to return the purchased Goods immediately, no later than 14 days from the date on which he or she withdrew from the Sales Agreement.To meet the deadline, it is sufficient to ship the Goods before the deadline expires.
6.The goods should be returned in their original condition, unless a change was necessary within the scope of ordinary use..The consumer shall be liable for any diminution in the value of the thing resulting from the use of the thing beyond what is necessary to ascertain the nature, characteristics and functioning of the thing.The Consumer’s liability may include, in particular, the inability to offer the Goods for sale as goods of full value, the costs of reattaching price tags and security tags to the Goods, as well as the costs of restoring the Goods to a condition that allows them to be resold through the Online Store, including the costs of having the Goods inspected by a specialist and the costs of remedying any defects identified as a result of such an inspection (to the extent that such defects result from the Consumer’s use of the Goods in a manner exceeding what is necessary to ascertain their nature, characteristics, and functioning).
7.If the goods are returned after the contract withdrawal period has expired, the Seller is not obligated to accept the return or to refund any payments made by the Consumer.Such goods remain the property of the Consumer.
The seller will notify the consumer to pick up the goods at the consumer's expense.The seller may store the goods for up to 30 days from the date the notice to pick up the goods is delivered.After that time, the Seller is entitled to charge a storage fee in an amount corresponding to the actual storage costs.
8.In accordance with Art.Section 38 of the Act of May 30, 2014, on Consumer Rights (Journal of Laws.U.of 2014., pos.827, as amended.zm.), a Customer who is a Consumer does not have the right to withdraw from a distance sales contract with respect to the following contracts:
a) for the provision of services, if the merchant has fully performed the service with the Consumer’s express consent, and the Consumer was informed prior to the commencement of the service that, once the merchant has fulfilled the service, the Consumer will lose the right to withdraw from the Sales Contract,
(b) where the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet the Consumer’s individual needs,
(c) in which the subject matter of the transaction is an item that spoils quickly or has a short shelf life,
d) where the subject of the transaction is an item delivered in sealed packaging that cannot be returned once the packaging has been opened for health or hygiene reasons, if the packaging was opened after delivery—e.g., cosmetics, underwear.
(e) in which the subject matter of the transaction consists of goods that, upon delivery, are, by their nature, inseparably combined with other goods,
f) the supply of Digital Content that is not recorded on a tangible medium, if the performance of the service began with the consumer’s express consent before the expiration of the deadline for withdrawing from the Sales Agreement and after the Seller informed the consumer of the loss of the right to withdraw from the Sales Agreement.
9.The consumer may also withdraw from the Sales Agreement by using the dedicated feature provided by the Seller in the Online Store, specifically a button that allows the consumer to submit a notice of withdrawal from the Agreement electronically (hereinafter referred to as the “withdrawal button”).
10.Clicking the "Cancel Order" button is equivalent to submitting a notice of cancellation of the Sales Agreement to the Seller.The seller shall immediately confirm receipt of such a statement on a durable medium, in particular via email.
11.The withdrawal button is available for the duration of the Consumer’s right to withdraw from the Sales Agreement.Using this feature does not preclude or limit the ability to submit a notice of withdrawal by other means, in particular as specified in paragraph.1 above.
12.The provisions set forth in paragraph.1-4 and above also apply to the Service Agreement.

X.Changing Digital Service Providers

1.The user has the right to transfer their personal data and other data collected in connection with their use of the Seller’s services to another digital service provider.
2.The seller ensures the technical capability to transfer data in a commonly used, machine-readable format (in particular, JSON, CSV, and XML)..
3.This procedure is carried out at the user's request and in compliance with applicable data protection regulations..

XI.Withdrawal from the Provision of Digital Content or Services

1.The Consumer does not have the right to withdraw from a distance contract for the supply of digital content or services with respect to contracts for the supply of digital content that is not recorded on a tangible medium, if the performance of the Contract began with the Consumer’s express consent before the expiration of the withdrawal period for the Contract for the Supply of Digital Content or Services and after the Seller informed the Consumer of the loss of the right to withdraw from the Contract for the Supply of Digital Content or Servicesdigital services.
2.The Consumer does not have the right to withdraw from a distance contract for the supply of digital content or services with respect to contracts for the supply of a digital service if the merchant has fully performed the service with the Consumer’s express consent, who was informed prior to the commencement of performance that, once the Seller has fulfilled the Service, the Consumer would lose the right to withdraw from the Contract for the Supply of Digital Content or Services.
3.In the case of Digital Content or Services, the moment the Customer receives an email containing instructions on how to download or access the Digital Content or Services is considered the start of performance, unless otherwise specified.
4.To meet the deadline for withdrawing from the Contract for the Provision of Digital Content or Services, it is sufficient for the Consumer to send the Seller a notice regarding the exercise of the Consumer’s right to withdraw from the Contract for the Supply of Digital Content or Services before the expiration of the withdrawal period for that Contract, e.g., via email.
5.In the case of paid Digital Services, if the request to begin providing the Digital Services was made before the expiration of the withdrawal period for the Contract for the Provision of Content or Digital Services, the Consumer is obligated to pay an amount proportional to the scope of services provided up to the time when the Consumer notified the Seller of the withdrawal from the Contract for the Provision of Content or Digital Services.
6.To meet the deadline for withdrawing from the Contract for the Provision of Digital Content or Services, it is sufficient for the Consumer to send the Seller a notice regarding the exercise of the Consumer’s right to withdraw from the Contract for the Supply of Digital Content or Services before the expiration of the withdrawal period for the Contract for the Supply of Digital Content or Services, e.g., via email.

XII.Procedures for Customers Who Are Not Consumers

1.A Customer who is not a Consumer does not have the right to withdraw from a Sales Agreement or an agreement for the provision of Digital Content or Digital Services.
2.In accordance with Art.Under Section 558(1) of the Civil Code, the Seller’s liability under the warranty toward a Customer who is not a Consumer is excluded.
3.Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller’s registered office..
4.With respect to Customers who are not Consumers, the Seller may amend these Terms and Conditions at any time in accordance with generally applicable laws..

XIII.Warranty

1.Goods sold by the Seller may be covered by a warranty provided by the relevant manufacturer or distributor.The specific terms and duration of the warranty are set forth in the warranty card issued by the warrantor and included with the Product.
2.The Seller does not provide any warranty for any Goods sold.
3.In the case of Goods covered by a distributor’s or manufacturer’s warranty, the Customer may file a complaint regarding defective goods:
a.exercising the rights granted under the warranty.Under these circumstances, the Customer is required to file a complaint directly with the guarantor; the Seller acts only as an intermediary in forwarding the complaint..The customer may, at his or her discretion, contact either the warranty service center or the Seller,
b.by exercising the rights to which the Customer is entitled vis-à-vis the Seller in connection with the Goods’ nonconformity with the Sales Agreement.

XIV.Liability

1.The Store advises that there may be an interruption or disruption in the provision of electronic services and in the availability of the Online Store’s website, which may be caused by:
a.modification, modernization, expansion, or maintenance of the Seller’s ICT system or software,
b.force majeure, acts or omissions of third parties (acts beyond the Online Store’s control).
2.The store is liable for non-performance or improper performance of the Sales Agreement.
3.The Store shall not be liable for any inability to use or difficulties in using the Online Store resulting from causes attributable solely to the Customer, in particular for the loss of the Customer’s Password or its acquisition by third parties (through the Customer’s fault).However, the Online Store is liable if the Customer’s password is lost or falls into the hands of a third party due to reasons attributable to the Online Store or for which the Online Store is responsible.
4.The Online Store shall not be liable for any damages caused by the actions or omissions of Customers, in particular for their use of the Online Store in a manner inconsistent with applicable law or these Terms and Conditions.
5.The sole basis for the Online Store’s obligations is this Terms of Service and the mandatory provisions of law.

XV.Services Provided Electronically

1.Through the Store, the Seller provides the following Services:

a) Shopping cart,
b) providing content,
c) contact form,
d) Newsletter,
e) social media plugins,
f) other Services available in the Store that are currently available to Users

2.The Shopping Cart service operates according to the following rules

a.The provision of the Shopping Cart Service begins when the Customer adds a particular Item to the Shopping Cart,
b.Using the Shopping Cart feature does not require registration with the Store

3.Using the Shopping Cart Service, the Customer can:

a.express a desire to purchase the Goods,
b.enter the discount code,
c.check the summary of your purchase,

4.From the Shopping Cart Service, the Customer can proceed directly to the Service for entering into a Sales Agreement and making payment for the Goods,
5.The Shopping Cart Service ends when all Items are removed from the Shopping Cart.
6.The content delivery service operates under the following terms:
7.Use of the Store for the purpose of providing content begins when any page of the Store is opened and ends when the last page of the Store is closed,
8.Use of the Store with respect to the content it provides is free of charge, but requires a device with Internet access and a standard web browser,
9.The content provided relates to the Services, as well as other products and services offered by the Service Provider but not covered by these Terms and Conditions, and information about news and events concerning the Service Provider.The content provided may also include information about business partners and entities affiliated with the Service Provider or related to its areas of interest and operations.
10.The contact form service operates under the following terms:

a.The user can contact the Seller using the contact form available in the Store.The user chooses how to contact us—via chat or by sending a message.
b.To contact us by sending a message through the contact form, the User should provide their first name, email address, and the message content, and then click “Send”.
c.To start a chat, the user enters their first name and email address, and clicks “Start Chat”.
d.A representative of the Service Provider will contact the User using the contact method specified by the User.

11.The Newsletter service operates under the following terms:

a.To subscribe to the newsletter, the User must fill out the form available in the Store by providing their email address.The User must provide an email address in order to receive the Newsletter Service.You may not use an email address that is already in use by another person,
b.The user is required to confirm the Newsletter Service subscription by clicking the confirmation link sent to the email address provided in the form,
c.The Newsletter Service Agreement is concluded upon the User's confirmation of the Newsletter service order.
d.The Newsletter service is voluntary, free of charge, and provided only after you subscribe,
e.The Newsletter service consists of providing content related to the Service Provider, its offerings, news, products, and brand.The newsletter contains commercial and marketing information from the Service Provider,
f.The newsletter is sent periodically for an indefinite period, until the user stops using the Service or the Service Provider stops providing the newsletter service,
g.You can unsubscribe from the Newsletter Service at any time by clicking the unsubscribe link included in every email sent to you as part of the Newsletter Service, or by sending an unsubscribe request to the following email address: sklep@lovesaints.pl,
h.The Service Provider may discontinue the Newsletter Service at any time, after notifying Users of this decision.

12.Social Media Plugin Service:

a.With regard to social media plugins, the Service Provider merely makes the plugins available by placing them appropriately in the Store,
b.Social media plugins allow Users to go directly from the Store to the Service Provider’s account on a social media site,
c.The operation of plugins and social media platforms is governed by the terms and conditions of the respective social media platforms and is independent of the Service Provider,
d.To the fullest extent permitted by law, the Service Provider shall not be liable for the operation of plugins and social media platforms.

XVI.Procedures for Handling Illegal Content or Content Prohibited by the Terms of Service

1.In order to ensure that all Users can safely post Content and respond to Content that is not legal or is not permitted under the Terms of Service, the Service Provider explains the following in particular:
a.Rules for publishing and submitting Content,
b.the mechanisms used by the Service Provider to take action regarding Content, including in response to reports concerning Content,
c.the appeal procedures available to submitters and those who publish Content,
d.Guidelines for Cooperation with Authorities.
2.Through the Website, the Service Provider enables Users to use intermediary services, as defined by the DSA, in the form of storing and publishing User Content by posting reviews of the telecommunications services provided by the Service Provider.
3.On the Website and on social media, the Service Provider prohibits the posting of illegal Content, defined as information that, in and of itself or by reference to an action, is not in compliance with European Union law or the law of any Member State, in particular content that violates m.in.the right to human dignity, the right to the protection of personal data, respect for private and family life, the right to the protection of property, including intellectual property (m.in.(copyright), children's rights, the right to non-discrimination.It is also prohibited to post Content that is not permitted under these Terms of Service—i.e., content that violates netiquette and standards of decency—as well as promotional, advertising, and marketing content from entities that compete with the Service Provider..
4.In particular, the following is prohibited:
a.promoting fascism or other totalitarian political systems, or inciting hatred based on differences in nationality, ethnicity, race, gender, sexual orientation, religious beliefs, or lack thereof, as well as insulting groups of people or individual members of such groups on the basis of the aforementioned characteristics, and condoning such hatred,
b.glorifying or inciting terrorism, human trafficking, or organized crime,
c.infringement of the personal rights of third parties,
d.infringement of third-party copyrights,
e.posting links or conducting advertising, marketing, or promotional activities on behalf of entities that compete with the Service Provider or in a manner that is unlawful,
f.posting reviews that are not related to the purchased item, are misleading, or are written in exchange for compensation (as part of the product review feature),
g.engaging in or inciting any actions that violate applicable law or public decency, such as engaging in activities that mislead Users for financial gain,
h.use of profanity.
5.The User agrees not to publish, on the Website or on the Service Provider’s social media platforms, any illegal Content or other prohibited Content as defined in the preceding paragraphs.3.-
6.The Service Provider does not conduct general monitoring of Content, but may use automated systems to identify potential violations of the Terms of Service, limited solely to detecting words commonly considered vulgar or offensive.
7.The Service Provider may become aware of the possibility of illegal or prohibited Content on its own (without, however, engaging in preventive moderation), as well as through reports from third parties or institutions.All decisions regarding illegal or prohibited Content are made after receiving the necessary information, with due diligence, while respecting the right to freedom of expression, and by individuals with the appropriate expertise in this matter.Decisions are not made automatically.
8.All visitors to the Website may report illegal or prohibited Content to the Service Provider for verification.You can submit such a report by sending an email to sklep@lovesaints.pl, sending a message via the contact form available in the Online Store.
9.Reports of illegal or prohibited Content must include all of the following elements:
a.an explanation of why the reporter believes the Content is illegal or violates the Terms of Service,
b.the exact electronic location of the content, e.g., the URL, and, if applicable, additional information to identify the content,
c.the first name, last name, or name and email address of the person making the report (except for reports concerning information deemed to be related to one of the crimes referred to in Article.(Articles 3–7 of Directive 2011/93/EU),
d.evidence confirming the good-faith belief of the person or entity making the report that the information and allegations contained therein are accurate and complete.
10.The service provider shall send confirmation of receipt of the report without undue delay if the report includes the reporter’s electronic contact information.
11.The service provider may ask the applicant to complete the application if it is incomplete or incorrect (e.g., it does not include all the elements listed as required above or requires additional evidence or clarification).If the applicant fails to correct or complete the application within 14 days of receiving such a request, the application will not be processed.
12.Depending on the severity of the violation, the Service Provider may impose the following restrictions in connection with the sharing of illegal Content or Content prohibited by the Terms of Service:
a.restrictions on the visibility of certain Content, including removing Content, preventing access to Content, or demoting Content;

b.suspension, termination, or other restriction of cash payments;
c.suspension or termination of the service, in whole or in part
d.suspension or closure of a User Account.
13.If illegal or unauthorized Content is identified, the Service Provider will take immediate action to remove it or block access to it.The Service Provider may also determine that the Content does not violate the Terms of Service.The Service Provider shall notify the submitter of the decision and the reasons for it without undue delay to the email address provided in the submission.In the event that Content is blocked or removed, or other actions are taken against the person who posted it as specified in the paragraph above, the Service Provider shall immediately notify the person who posted the Content, providing a justification for its decision (provided that the Service Provider has the person’s electronic contact information).
14.Both the person who reported the Content and the person who posted it may appeal the Service Provider’s decision within 30 days.To do so, you must file an appeal by:
a.send an email to sklep@lovesaints.pl,
b.sending a message via the contact form available on the Website.
15.The appeal should include a detailed explanation of why the appellant considers the Service Provider’s decision to be incorrect, as well as the appellant’s contact information (first name, last name, or company name, and email address).
16.The service provider will immediately confirm receipt of the cancellation at the provided email address and respond to it within 14 days.
17.If the Service Provider receives any information indicating the possibility that a crime has occurred, has been, is being, or may be committed—the Service Provider shall immediately report its suspicions to the law enforcement or judicial authorities of the relevant European Union Member State or Member States, while simultaneously providing all available information on the matter.Furthermore, in the event that law enforcement agencies or public authorities request that the Service Provider disclose User data—particularly in the context of ongoing civil or criminal proceedings—the Service Provider is required to provide the requested information.No later than the time when actions are taken in response to a received order or, in cases specified by the authority issuing the order, at the designated time, the Service Provider shall notify the User or any other person who is a recipient of its services of the order received and of the actions taken in response to that order.

XVII.Final provisions

1.These rules and regulations are effective as of
2.In matters not covered by these Terms and Conditions, the provisions of the Civil Code, the Consumer Rights Act, and the relevant provisions of generally applicable law shall apply..These Terms and Conditions do not exclude or limit any rights to which the Consumer is entitled under mandatory provisions of law.In the event of a conflict between the provisions of these Terms and Conditions and mandatory provisions of law, the latter shall prevail.Any provisions of sales contracts that are less favorable to the consumer than the provisions of the Consumer Rights Act are void, and the provisions of that Act shall apply in their place..
3.The Seller reserves the right to amend the provisions of these Terms and Conditions in accordance with generally applicable laws..
4.In the event of any changes to the Terms and Conditions, the Seller will make the consolidated text of the Terms and Conditions available by publishing it on the Online Store.The amendment to the Terms and Conditions takes effect 14 days after the new Terms and Conditions are published on the Online Store..In addition, the Seller will notify the Customer of any changes to the Terms and Conditions 14 days before the new Terms and Conditions take effect, by sending an email containing a link to the text of the amended Terms and Conditions to the email address associated with the Customer’s Account.If the Customer does not accept the new terms of the Terms and Conditions, the Customer is required to notify the Seller of this fact, which will result in the termination of the Agreement for the Provision of Content or Digital Services.
5.Customers who purchased a particular Product before the amendments to the Terms and Conditions took effect are subject to the Terms and Conditions in effect on the date the Order was placed..
6.Any disputes that may arise in connection with the Sales Agreement concluded between the Customer (as a Consumer) and the Seller under the terms set forth in the Terms and Conditions shall be resolved by the competent common court..Any disputes arising between the Seller and a Customer who is a business entity shall be submitted to the court having jurisdiction over the Seller’s place of business..
7.The Seller reserves the right to unilaterally amend these Terms and Conditions in the event that:
a.changes in the law or case law,
b.technological changes affecting the Store's operations,
c.introduction of new features.
8.The Customer will be notified of any changes to the Terms and Conditions via email at least 7 days before the changes take effect..If the changes are not accepted, the Customer has the right to delete their account.